Applebee’s
September 2014-May 2017
Philadelphia, PA
Accountabilities
- Greet guests with warmth and hospitality.
- Knowledgeable of all food and drink items, including: ingredients, pairing recommendations, substitutions, and alternatives.
- Build rapport with guests to encourage recurring visits.
- Anticipate guest needs with efficiency, in a timely manner.
- Cater to guest’s needs with accuracy and speediness.
- Utilize selling strategies to upsell as often as possible.
- Turnover each table as quickly as possible without compromising a welcoming environment.
- Work with staff members throughout each shift to ensure stocked product, quick and efficient service, and clear communication with management.
Accomplishments
- Established a large clientele of returning guests.
- Named a top server in 2015, 2016, and 2017.
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